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Workmanship
Guarantee
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Each piece is individually designed and hand-crafted by me.
All the materials used in my jewelry have been carefully selected by me for
quality. I am proud of my work and guarantee it to the original owner under
normal wear for 12 months from the date of purchase. Please keep in mind
that it is not designed to be worn in showers or while swimming.
If it needs repair during that time, I will repair or
replace it at no charge. Simply contact me at
rmcalpin@hearthstonecreations.com for instructions on how to proceed.
If it needs repair during the first 12 months due to
chipping of a stone or other damage to a piece not due to my workmanship, or
if it is past the 12 months, I can provide you a quote for repairs. Please
go to Repairs for information about this service. |
Sizing Information
Resizing: Many pieces can be
adjusted in size before shipping to avoid disappointment. If you think the
perfect
piece you have just found may not be
quite the perfect fit based on the following information, feel free to contact
me with your measurement needs before
ordering so we can determine what can be done to adjust it for you.
| Necklaces: The measurement given is the actual
length from end to end when the piece is open and laid in a straight line.
If it is multi-stranded, the measurement is given for the shortest and
longest strands. If there is a particularly large pendant, the length below
the line of the necklace will be given for you to determine where it will
sit. You can measure an existing necklace to be sure of the size you would
like. Bracelets and Anklets: The measurement given is an
actual wrist (or ankle) size and allows for comfortable drape.
To be sure of your wrist sizing, measure your wrist with a flexible
tape measure just above the wrist bone. For anklets, measure your ankle just
below the ankle bone. You will notice that larger beads in a piece result in
a greater difference between the bracelet length and the actual measurement
of your wrist or ankle since the beads need more space to allow for a
comfortable drape.
Earrings: The measurement given is from the top of the wire
arc to the tip of the dangle for earwires. If the earring is shown on a
post, the measurement is from the post level to the bottom tip. |
Gift Packaging
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If this is a gift, you may add gift
packaging to your order for a nominal fee. |
Shipping
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Shipping and Handling: I currently ship only
within the United States using USPS with delivery confirmation. Standard
shipping is
a flat rate of $4. You should receive your order in 2 to 7 business days.
You may also select Priority Mail for a flat rate of $5.95.
Multiple Item Orders: Each
additional item included in the same order going to the same address using
standard shipping will ship in the same package for an additional fee of $1
per item.
Notice of Shipment: When I have shipped your package, you
will receive an email notification from me or directly from the USPS with
your tracking number so you will know when to expect it.
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Payment
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For secure online purchasing, I currently use PayPal. If
you do not wish to use an online payment option, please contact me at
rmcalpin@hearthstonecreations.com with the item number(s) you wish
to purchase. I will respond with your total, including taxes, shipping
and insurance charges. The items will be held for 10 days to receive payment
by mail in the form of cashier's check or money order. |
Deposit for Custom
Jewelry Designs
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Custom design work requires a non-refundable deposit
minimum of $25. The actual deposit may vary if special purchases of beads or
other materials are required. The details will be provided when the scope of
the design has been determined. Please call me to
learn more about my design process. |
Damage in Shipping
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Care is taken to prevent damage to merchandise during
shipping and I have not had any problems. If something unusual
should occur and your merchandise is damaged in transit, please retain all shipping and packaging materials. Contact the
USPS website
for information and claim forms. If you need additional help or information, please contact
me at
rmcalpin@hearthstonecreations.com for
assistance. |
Returns
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If you are not satisfied with your purchase when received,
you may return it within 5 days of receipt in its original packaging
and condition. Altered items will not be credited back to you. A refund of
the original purchase price, minus all shipping, insurance and gift
wrap fees, if any, will be provided promptly upon receipt of the returned
merchandise in approved condition. In order to receive proper credit, please
observe the following procedure:
1. Call email for a return
authorization. At this time, you may wish to discuss a merchandise exchange,
or indicate any resizing needed.
2. When mailing the merchandise, please include in the package a
copy of the original invoice with the return authorization number marked on
it and mail to the address provided with your return authorization.
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Privacy Policy
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Please be assured, I will never share or sell the
information you provide to me when making your purchases. It is used only to
complete your order.
When using PayPal, please review their privacy policy terms. If you do
not accept it, please see above for an alternate payment procedure.
Wholesale Inquiries
for Retailers
If you are a retailer interested in purchasing one of a kind or limited
issue merchandise for your store, please complete the
wholesale inquiry form and I will contact you,
or you may contact me directly. |
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