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Workmanship Guarantee

Sizing Information

Gift Packaging

Shipping - Region, Costs, Notification
Payment Options
Deposits for Custom Jewelry Design
Damage in Shipping
Returns

Privacy Policy

Wholesale inquiries for retailers

 

Workmanship Guarantee

Each piece is individually designed and hand-crafted by me. All the materials used in my jewelry have been carefully selected by me for quality. I am proud of my work and guarantee it to the original owner under normal wear for 12 months from the date of purchase. Please keep in mind that it is not designed to be worn in showers or while swimming.

If it needs repair during that time, I will repair or replace it at no charge. Simply contact me at rmcalpin@hearthstonecreations.com for instructions on how to proceed.

If it needs repair during the first 12 months due to chipping of a stone or other damage to a piece not due to my workmanship, or if it is past the 12 months, I can provide you a quote for repairs. Please go to Repairs for information about this service.

 

Sizing Information

Resizing: Many pieces can be adjusted in size before shipping to avoid disappointment. If you think the perfect

piece you have just found may not be quite the perfect fit based on the following information, feel free to contact

me with your measurement needs before ordering so we can determine what can be done to adjust it for you.

 

Necklaces: The measurement given is the actual length from end to end when the piece is open and laid in a straight line. If it is multi-stranded, the measurement is given for the shortest and longest strands. If there is a particularly large pendant, the length below the line of the necklace will be given for you to determine where it will sit. You can measure an existing necklace to be sure of the size you would like.

Bracelets and Anklets:  The measurement given is an actual wrist (or ankle) size and allows for comfortable  drape.  To be sure of your wrist sizing, measure your wrist with a flexible tape measure just above the wrist bone. For anklets, measure your ankle just below the ankle bone. You will notice that larger beads in a piece result in a greater difference between the bracelet length and the actual measurement of your wrist or ankle since the beads need more space to allow for a comfortable drape.

Earrings:  The measurement given is from the top of the wire arc to the tip of the dangle for earwires. If the earring is shown on a post, the measurement is from the post level to the bottom tip.

 

Gift Packaging

If this is a gift, you may add gift packaging to your order for a nominal fee.

 

Shipping

Shipping and Handling:  I currently ship only within the United States using USPS with delivery confirmation. Standard shipping is a flat rate of $4. You should receive your order in 2 to 7 business days. You may also select Priority Mail for a flat rate of $5.95.

Multiple Item Orders: Each additional item included in the same order going to the same address using standard shipping will ship in the same package for an additional fee of $1 per item.

Notice of Shipment:  When I have shipped your package, you will receive an email notification from me or directly from the USPS with your tracking number so you will know when to expect it.

 

Payment

For secure online purchasing, I currently use PayPal. If you do not wish to use an online payment option, please contact me at rmcalpin@hearthstonecreations.com  with the item number(s) you wish to purchase. I will respond with your total,  including taxes, shipping and insurance charges. The items will be held for 10 days to receive payment by mail in the form of cashier's check or money order.

 

Deposit for Custom Jewelry Designs

Custom design work requires a non-refundable deposit minimum of $25. The actual deposit may vary if special purchases of beads or other materials are required. The details will be provided when the scope of the design has been determined. Please call me to learn more about my design process.

 

Damage in Shipping

Care is taken to prevent damage to merchandise during shipping and I have not had any problems. If something unusual should occur and your merchandise is damaged in transit, please retain all shipping and packaging materials. Contact the USPS website for information and claim forms. If you need additional help or information, please contact me at rmcalpin@hearthstonecreations.com for assistance.

 

Returns

If you are not satisfied with your purchase when received, you may return it within 5 days of receipt in its original packaging and condition. Altered items will not be credited back to you. A refund of the original purchase price, minus all shipping, insurance and gift wrap fees, if any, will be provided promptly upon receipt of the returned merchandise in approved condition. In order to receive proper credit, please observe the following procedure:

1.  Call email for a return authorization. At this time, you may wish to discuss a merchandise exchange, or indicate any resizing needed.

2.  When mailing the merchandise, please include in the package a copy of the original invoice with the return authorization number marked on it and mail to the address provided with your return authorization.

 

 

Privacy Policy

Please be assured, I will never share or sell the information you provide to me when making your purchases. It is used only to complete your order.

When using PayPal, please review their privacy policy terms. If you do not accept it, please see above for an alternate payment procedure.

 

Wholesale Inquiries for Retailers

If you are a retailer interested in purchasing one of a kind or limited issue merchandise for your store, please complete the wholesale inquiry form and I will contact you, or you may contact me directly.

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All rights reserved.